General terms and conditions 

The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only. 

The contract is concluded with Velivery GmbH & Co. KG.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

The language(s) available for concluding the contract: German, English

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.

We ship the products to the delivery address specified in the order process.

We only dispatch goods en route; pick up by the customer is not possible.

The prices stated at the time of ordering apply. These are total prices and include VAT.

In co-operation with the payment service provider Frink AB, Sveavägen 59, 113 59 Stockholm, Sweden ("Zaver") we offer you the payment option Zaver purchase on account. Payment via Zaver requires a successful address and credit check and is made directly to Zaver. The invoice amount is due 14 days after receipt of the goods. Further information can be found under the respective payment option and in the ordering process.

You provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.

In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.

PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.

If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Businesses are not granted any voluntary right to cancel.

The images used in our online shop (e.g. product images, photos and/or graphics) are legally protected. We grant you the simple, non-exclusive, perpetual and non-sublicensable right to use them when visiting and ordering in our online shop. Any use outside the online shop is not permitted without our express consent. Unless expressly agreed otherwise, alteration, processing, public reproduction, transfer to third parties, in particular by making available for download, and any copying not covered by the intended use are not permitted.

The products shall remain our property until full payment is made.

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

We are under a legal duty to supply products that are in conformity with this contract.

The statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence shall apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.

Customer service: [email protected]

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

We have submitted to the following codes of conduct: Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-disputeresolution/adr-in-europe/. The competent body in this matter is: Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Deutschland, www.verbraucher-schlichter.de

If you are a business, German law applies, to the exclusion of the UN Sales Convention. If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.

General terms and conditions created with Trusted Shops Rechtstexter.